SAP Education E-Learning Frequently Asked Questions (FAQ)

Last Updated: 1 December, 2004

  1. Where can I download the player software?
  2. Why haven't I received my CD yet?
  3. When will I receive my link for download?
  4. My session isn't working
  5. Do you have a session about...?
  6. Does this replace classroom training?
  7. I can hear the voice but the slides/pictures aren't changing.

Where can I download the player software?

All software required for e-learning from SAP Education can be found here.

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Why haven't I received my CD yet?

SAP Education does not sell CDs. Contact an SAP Education representative nearest you for your learning options.

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When will I receive my link for download?

You should have received e-mails from within 48 hours of purchase that contains the links at the bottom of the page. If you did not receive the e-mails please contact an SAP Education representative nearest you .

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My session isn't working

Solution A: You must have the software installed and properly working. Use this session to test that your Interwise player is working.

Solution B: On some computers, the Participant's Software might not be set as the default player for .vcm files.

  1. Find your .vcm files on your computer
  2. Click with the right-hand mouse button on the .vcm file
  3. Select "Open with.."
  4. In the list of applications that appear scroll down to the Interwise Participant software and select it. Activate the checkbox "Always use this application with this file type" at the bottom of the dialog box.
  5. Click "OK" and try to run the .vcm again by double-clicking it.

Solution C: Ensure you are connected with the Internet the first time you run the session. If you are behind a firewall, contact your local IT support to ensure that authentication can be executed.

If you have another issue please contact us

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Do you have a session about...?

All of our offerings will be made available through our SAP Education representatives. Please contact the nearest one to you.

If you do not see a session that interests you please Let us know

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Does this replace classroom training?

Designed by experts, e-learning courses bridge the gap between the classroom and the fast-paced workplace. Contact your SAP Education representatives about the wide range of other education offerings.

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I can hear the voice but the slides/pictures aren't changing.

Some of our virtual classroom sessions use Microsoft PowerPoint slides instead of JPEG and GIF graphics. If you do not have PowerPoint 97 or later installed on your computer you can download a free viewer from Microsoft.

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