How to request an S-user ID
for SAP Support Portal or SAP Service Marketplace

You are an SAP customer or partner and would like to get access to the SAP Support Portal or SAP Service Marketplace? Please note:

• Almost all content areas in these websites are accessible without logon.
• If access to a restricted content section is needed, please contact a user administrator in your company. If required, an SAP Local Support Center can assist you in identifying one of them.
• In the SAP ONE Support Launchpad, S-users need to have special privileges to use support applications (like incident management or software download). For security reasons, and in order not to interfere with your company's business processes, SAP refrains from assigning these additional authorizations to S-user IDs. Again this needs to be done by one of your user administrators.

Good to know

Your company's user administrators can manage your S-user IDs and authorizations to a large extent themselves: They can request any number of S-user IDs and assign them the required authorizations. For new customers, SAP only creates initial S-user IDs for the customer's SAP software recipients. For security reasons SAP is not allowed to create additional S-user IDs for customers or assign authorizations to such S-users.

With administrator rights, administrators can assign any of their rights to other users or delete such rights. The existing administrator concept is extremely flexible and allows customers to model different requirements and hierarchies.